Who is AVA?
AVA is a state-of-the-art Intelligent tool designed to provide you with seamless, efficient, and personalized banking services. The digital assistant offers a natural, conversational way to interact with your Credit Union, moving beyond traditional point-and-click navigation to a more intuitive describe-and-done model. Say goodbye to long wait times and hello to instant support and information!
What will AVA be able to help you do?
You can expect her to handle an expanding array of services, including:
● Informational Experiences
● Transactional Experiences
● Account Information: Get detailed information about your accounts, including transaction history.
● Fund Transfers: Transfer funds between accounts effortlessly.
● Bill Payments: Pay your bills on time with just a simple command.
● Fraud Alerts and Notifications: Receive and respond to fraud alerts immediately.
What Information do you need to interact with AVA
To ensure your security and privacy, the Voice Assistant uses multi-factor authentication. Here are the requirements:
1st Factor Authentication:
● Full Social Security Number (SSN): This helps verify your identity securely.
2nd Factor Authentication:
● Account Number: This additional layer of security ensures that only you can access your banking information.
What do you need to do?
Nothing! Simply call any of our branches and you will immediately be greeted by AVA, ready to assist you however you need!
